Effective from March 2026
Anna Hope Dog Coach ("us", "we", or "our") operates the website www.annahopedogcoach.co.uk (the "Service") and the Facebook page www.facebook.com/annahopedogcoachrugby.
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible when you sign up for a dog training programme.
Definitions
Personal Data - Personal Data means data about a living individual who can be identified from those data. Data Controller - For the purpose of this Privacy Policy, we are a Data Controller of your data. Data Processor (or Service Providers) - We may use the services of various Service Providers in order to process your data more effectively (e.g., payment processors or email software). User - The User is the individual using our Service.
Types of Data Collected and How It Is Used
We collect several different types of information to provide and improve our dog training Service to you.
Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information:
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Email address
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First name and last name
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Phone number
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Address, County, Postal code, City
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Video, photo, and audio content provided via WhatsApp for dog training analysis
We may use your Personal Data to contact you with newsletters, marketing, or promotional materials. You may opt-out of receiving any, or all, of these communications from us by clicking ‘unsubscribe’ in the emails.
Use of Data Anna Hope Dog Coach uses the collected data for various purposes:
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To provide and maintain our dog training Service to you
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To provide ongoing customer support and video troubleshooting
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To gather analysis so that we can improve our Service
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To notify you about changes to our Service
Retention & Transfer of Data
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations under UK law. Your information may be transferred to computers located outside of your country (for example, by our third-party software providers like MailerLite or WhatsApp). We take all steps reasonably necessary to ensure your data is treated securely.
Disclosure Of Data
We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Anna Hope Dog Coach, or protect the personal safety of users of the Service or the public.
Security Of Data
The security of your data is important to us. While we strive to use the highest commercially acceptable means to protect your Personal Data, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.
Your Rights (UK GDPR)
Anna Hope Dog Coach aims to allow you to correct, amend, delete, or limit the use of your Personal Data. You have the right:
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To access and receive a copy of the Personal Data we hold about you
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To rectify any Personal Data held about you that is inaccurate
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To request the deletion of Personal Data held about you
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To data portability for the information you provide to us.
Please note that we may ask you to verify your identity before responding to such requests.
Service Providers & Third-Party Tools
Payment Processors We use third-party services for payment processing (e.g., Stripe, GoCardless). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.
WhatsApp Business We use WhatsApp Business to provide video analysis and dog training support. By submitting videos or messages via this platform, you agree to WhatsApp’s privacy practices.
Google Analytics & Facebook We may use Google Analytics to track website traffic, and Facebook for remarketing services. You can opt-out of having your activity tracked by adjusting your browser settings or visiting the European Interactive Digital Advertising Alliance (https://www.youronlinechoices.eu/).
Email Marketing (MailerLite) We use MailerLite to store email lists and send email campaigns. Access to this account is password protected and accessible only by Anna. You can view their Privacy Policy at www.mailerlite.com/legal/privacy-policy.
Children's Privacy
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top.
Contact Us
If you have any questions about this Privacy Policy, please contact Anna: By email: info@annahopedogcoach.co.uk By visiting this page on our web site: https://www.annahopedogcoach.co.uk/privacy-policy/